How to Factory Reset Your SuperBox & Reinstall the App Store (Video Guide)

Factory Reset & App Store Reinstall Guide

If your SuperBox is experiencing connectivity issues with Wi-Fi or Ethernet, a factory reset usually resolves the problem. Watch the step-by-step video below or follow the written instructions.

Factory Reset Steps

1. Go to your home screen and use the remote to enter the code 0.0.0.0.0. This will automatically trigger a hard reset. The screen will go black — wait for it to restart.
2. On the first screen, choose Skip or Agree to move on.
3. Connect your Wi-Fi on the next screen.
4. Set your screen size and click Finish.
5. You should now be at the Home Screen. Go to the App Store and check if it is listed there. If not, follow the steps below.

Re-Installing the App Store

1. From the home screen, click the Browser icon.
2. A “Welcome to Chrome” screen appears — choose Accept and Continue.
3. On “Turn on Sync” — choose No Thanks.
4. Turn on Mouse Mode.
5. Navigate to the address bar at the top and type 143325.cc, then select GO.
6. Turn on Mouse Mode again.
7. You should see a blue screen that says “Dear Friend” with a download arrow — click on it.
8. A window will say “This type of file can harm your device” — choose OK.
9. Choose Open.
10. A window will ask “Do you want to install this app?” — choose Install.
11. When it says “App Installed” — choose Open.
12. Exit Mouse Mode. Wait for the disclaimer countdown to reach OK, then click it.
13. The App Store will open where you can download Blue TV, Blue VOD & Playback.

Note: A factory reset will clear all your Favorites in Live TV and VOD. You will need to re-add them after the reset.