What is the warranty and return policy

Every SuperBox device comes with a limited manufacturer warranty that protects you against hardware or performance defects under normal use.
🛡️Warranty Coverage

Length: We look to honor 1-year limited warranty from the date of purchase.
Coverage Includes:
Hardware defects or failure not caused by user damage.
Power supply, remote control, and internal system board issues.
Not Covered:
Physical damage (cracks, water exposure, drops, etc.)
Software modifications or unauthorized rooting/flashing.
Devices purchased from unauthorized or third-party sellers (e.g., unverified eBay, Facebook Marketplace listings).

🔄Return & Replacement Policy

Returns are typically accepted within 7–30 days of delivery. We will evaluate others on a case-by-case basis
To be eligible, the product must be:
In its original packaging with all accessories.
Accompanied by a proof of purchase.
Once approved, you’ll receive either:
A replacement device, or
A refund to your original payment method.

🧭How to Claim Support or Warranty

Identify your order
Check your order confirmation or invoice to confirm where you purchased your SuperBox.
Contact our support team via email.
Provide key details:

Order number
Device model (e.g., S5 Pro, S4 Max)
Serial number (on the bottom of the box)
Description of the issue and photos/videos if applicable

💡Important Notes

Warranty is not transferable between owners.
Unauthorized firmware changes or reselling may void coverage.
If you bought from an unverified seller, support may be limited.

Understanding the SuperBox Warranty

The SuperBox warranty offers a 1-year limited coverage that protects against hardware defects, ensuring that customers can enjoy their devices without the worry of manufacturing flaws. This warranty is essential for users who want peace of mind when investing in streaming technology.

To qualify for warranty service, customers must retain their proof of purchase and ensure that the device has not been subjected to unauthorized repairs or modifications. This warranty does not cover damages resulting from accidents, misuse, or devices purchased from unauthorized sellers, which is crucial for users to understand to avoid disappointment.

Return Policy Overview

SuperBox's return policy allows customers to return devices within 7 to 30 days of purchase, providing a safety net for those who may not be satisfied with their product. This policy is designed to enhance customer satisfaction and confidence in their purchase decision.

To initiate a return, customers must provide key details such as their order number, device model, and a description of the issue. By following these guidelines, users can ensure a smooth return process, which includes either a replacement device or a full refund to the original payment method.

How to Claim Warranty Support

Claiming warranty support for your SuperBox device is a straightforward process that begins with contacting customer service. Customers need to provide essential information such as the order number, device model, and a detailed description of the issue, which helps expedite the support process.

Additionally, including photos or videos of the problem can significantly assist in the evaluation of the warranty claim. Once the claim is approved, customers can expect either a replacement device or a refund, ensuring that their experience remains hassle-free and satisfactory.

Important Notes on Warranty and Returns

It is crucial to understand that the SuperBox warranty is non-transferable, meaning it only applies to the original purchaser. This policy is important for users to note, as it affects the resale value and potential support for second-hand buyers.

Moreover, the warranty may be voided under specific conditions, such as physical damage or unauthorized repairs. Customers should familiarize themselves with these terms to avoid any issues when seeking support or attempting to return a product.