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SuperBoxSource 30-Day Returns & Refunds Policy

Effective Date: October 18, 2025

How to Return Your Purchase Within 30 Days

We want you to be satisfied with your purchase. If you are not completely happy, you may request a return within 30 days of receiving your order.

2. Eligibility

To qualify for a return:

Items must be unused, in original packaging, and in the same condition as received
Proof of purchase is required (order number, receipt)
Some products may not be eligible for returns (custom/clearance items, digital goods, etc.)
Returns must be requested within 30 days of delivery

3. Process

To start your return:

Email us at admin@superboxsource.com with your order details and reason for return
We will provide you with instructions and the return shipping address
Buyer is responsible for return shipping costs unless the item is defective or incorrect

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method (Stripe), typically within 7-10 business days
Shipping costs are non-refundable unless the return is due to our error

5. Exchanges

If you need to exchange a product, contact us at admin@superboxsource.com for instructions.

6. Exceptions

Certain items are not eligible for return, including:

Final sale or clearance items
Perishable goods
Digital/downloadable products

7. Questions

For questions about returns or refunds, please contact us at admin@superboxsource.com

Conditions for Returns

To ensure a smooth return process, customers must adhere to specific conditions. Items should be unused, in their original packaging, and in the same condition as when they were received. Additionally, having proof of purchase, such as an order number or receipt, is essential for processing returns efficiently.

Some items may not qualify for returns, including custom products, clearance items, and digital goods. Understanding these conditions helps customers make informed purchasing decisions and ensures that they are aware of the limitations before attempting to return a product.

How to Initiate a Return

Initiating a return at SuperBoxSource is a straightforward process designed for customer convenience. Customers should first ensure they meet the eligibility criteria and then contact customer support via email at admin@superboxsource.com to request a return authorization. This step is crucial to ensure that the return is processed smoothly and efficiently.

Upon receiving the return authorization, customers will be provided with detailed instructions on how to send the product back. This may include information on packaging, shipping methods, and any necessary documentation to include with the return shipment.

Timeline for Refunds

Once a return is received and inspected, the refund process begins. SuperBoxSource aims to process approved refunds to the original payment method, typically within 7-10 business days. This timeline helps manage customer expectations regarding when they can expect to see the refund reflected in their account.

It is important to note that shipping costs are generally non-refundable unless the return is due to an error on the part of SuperBoxSource. Customers should keep this in mind when making their return decisions, as it can impact the overall refund amount they receive.

Contacting Customer Support

If customers have further questions or need assistance regarding returns and refunds, they can easily reach out to SuperBoxSource's customer support. The dedicated team is available via email at admin@superboxsource.com, ensuring that all inquiries are addressed promptly and efficiently.

Customer support representatives are trained to handle various issues related to returns, refunds, and exchanges, providing accurate information and guidance to enhance customer satisfaction. This commitment to support reflects SuperBoxSource's dedication to a positive shopping experience.