Support Guide
Network Requirements
Recommended internet speeds and network settings for optimal SuperBox performance.
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Recommended Speeds
SuperBox supports streaming up to 6K Ultra HD. Your experience depends on your internet connection speed.
| Quality | Minimum Speed | Recommended |
|---|---|---|
| SD (480p) | 5 Mbps | 10 Mbps |
| HD (1080p) | 15 Mbps | 25 Mbps |
| 4K (2160p) | 25 Mbps | 50 Mbps |
| 6K | 50 Mbps | 100 Mbps |
Network Tips
- Use 5GHz Wi-Fi: The 5GHz band provides faster speeds and less interference than 2.4GHz
- Ethernet is best: Use the 1000Mbps Ethernet port for the most stable, lag-free connection
- Router placement: Keep your router within 30 feet of your SuperBox for optimal Wi-Fi signal
- Avoid VPNs for streaming: VPNs add latency and reduce bandwidth, which can cause buffering
Router Recommendations
Any Wi-Fi 6 (802.11ax) compatible router will provide the best experience with SuperBox. Wi-Fi 6 delivers faster speeds, better range, and improved performance in homes with multiple connected devices.